Return & Refund Policy

Your 30-day request window

Contact us to request a return within 30 days after the item is delivered. The request period starts on delivery, not on the order or payment date. Include the delivery date if the carrier record is incomplete. This voluntary request window does not exclude rights that cannot lawfully be limited.

Start with a return request

Email [email protected] with your order reference, the item and selected option, the delivery date, the reason for the request and a clear description. Include available photos for damage, defects or missing parts. Do not include passwords or payment-card numbers.

Condition and contents

Describe the condition, whether the item has been used or installed, and whether the supplied components and packaging are available. Keep included accessories and identifying information together. We will explain the appropriate handling of the item rather than applying an unpublished condition after you send it.

Check the zippers, wheels, handles and included straps, and report transit damage before discarding packaging.

Instructions before you ship

Contact support before mailing an item. We provide the destination and instructions for the particular request. Sending a parcel to an unconfirmed location can delay its identification; it does not by itself remove mandatory consumer rights. Retain the carrier receipt and tracking details for an authorized return.

Damage, defects or a different item

Tell us if an item is faulty, damaged, incomplete or different from what was ordered. Provide the order reference and available photos so we can identify the problem and discuss the appropriate remedy. Do not continue using a damaged item when that may be unsafe. You are not required to accept an unannounced repair fee or replacement charge.

Who pays for return shipping

Return-postage responsibility must be explained in writing before you agree to and send a return. No flat restocking fee or automatic return-postage charge is published here. Do not buy postage for a damaged, defective or incorrectly supplied item until support has explained the proposed resolution and who will arrange the shipment. Free outbound delivery does not mean free return postage. A fixed allocation of change-of-mind return costs has not yet been published.

Exchanges and replacements

Ask support whether the requested size, color or specification is available and how the exchange would be handled. An exchange is not guaranteed until availability and arrangements are confirmed. If the requested replacement cannot be supplied, support will explain the applicable return or refund option; do not send an item to exchange without instructions.

Cancellation before dispatch

Contact us promptly if you want to cancel or change an order. A request can be considered while preparation permits, but cancellation is not guaranteed after dispatch. If dispatch has already occurred, contact support about the applicable return process. We do not publish an automatic cancellation penalty.

How approved refunds are paid

If a payment has been collected and a refund is approved, it is returned through the original payment method where supported by that provider. We do not request your account password or a verification code to issue a refund. Payment methods on this new store are awaiting setup; this section does not claim that a PayPal account is already connected.

Inspection and bank processing

Support reviews the returned item or the evidence for the agreed resolution, then confirms the outcome. The time needed for review depends on the item and the information required; contact support for the status of your request. After a refund is initiated, the bank or payment provider controls when it appears in your account; posting time varies. Contact us with your order reference if you need the status of an approved refund, and check with the provider if it has been initiated but is not visible.

Product-specific exceptions

This policy does not introduce a blanket non-returnable category for travel bags & luggage. Any product-specific exception must be clearly disclosed before purchase and must not exclude rights that cannot lawfully be limited. Do not assume that every opened item, every installed item or every discounted item is automatically excluded.

Getting the correct return address

Obtain the authorized destination from [email protected] before returning a parcel. The contact address below is not automatically a return warehouse. Support must confirm the destination for your particular item and provide any reference needed to identify the parcel.

Email [email protected] or call +1 (901) 619-9327.

4122 Reed Ave, Memphis, TN, US
38108